When I try to upgrade from a monthly to a yearly subscription I get an error message, it says error EX0 in the bottom right corner. 

Let's call in @Little Fang to help with this one!

She's a bit busy right now so it may take her a few days to get back to you!

@MarieBernard, it looks like I can do a cancel/refund on the back end, which may allow you to select a different subscription.  Let me know if you'd like to do that, or if you wanted to wait the month out instead (as it renewed 6/30!)

@Little Fang, yes, let's try that please.

Alright!  I've cancelled and refunded, go ahead and try again! ❤️ 

@Little Fang It's still giving me, "Something went wrong," with the error code listed as EX0.

@MarieBernard oh no! Here, try again, I did something different. 

@Little Fang Thanks, that seems to have worked!