forum is not stable

[katrinka]

I tried to post awhile ago and I got this:



When I finally got the page back up, the text I had written was gone.
I went to Chrome after that just to see if it was more stable. It wouldn't let me log in and gave me a message that I was locked out for 15 minutes, even though my username and password were autofilled and totally correct.

So I came back to Waterfox and I was logged out here, too, with the same message that I was locked out for 15 minutes.

I'm in now, obviously, but I wasted a good half hour. What's going on?

[Raggydoll]

Let’s ask @Little Fang to look into it. 

[Little Fang]

I haven't changed anything, nor see any news or updates on the back end that would warrant this sudden behavior.  

I suggest clearing cache and cookies and trying again, based on seeing the workaround for this error on other websites.

Let me know if it persists after that! 🙂 

[gregory]

I'd also suggest running a malware check; I had that happen to me on another forum the other day.... I don't know if the check turned anything up as I wasn't paying attention, but it was all fine afterwards.

 

It also seems to be tied to security software - were you still on carto when Kaspersky was doing it almost daily ? 

 

https://support.mozilla.org/en-US/questions/1248469

[gregory]

It also seems to be mostly mozilla based browsers.

[DanielJUK]

I searched google for the error and it seems to happen quite commonly with Firefox. The cache version of website pages has corrupted. This page seems helpful.....

 

https://ostechnix.com/how-to-fix-network-protocol-error-on-mozilla-firefox/

 

If it ever happens, go the forum pages and hit Ctrl + F5 on Windows machines and Cmd + Shift + R on Macs. It does a hard refresh (such a useful key combo to remember) and you get the latest new version of any website over the stored data.

 

I use Firefox as my main browser and never had this but I have had the cache corrupt at times. At the beginning of every month I manually delete my history and cache so it's fresh. It seems to stop errors happening. I try to keep the Cookies though because I hate logging in to every website again 😆

 

To clear the cache manually you can get to this through history and options/ preferences but there is a handy direct key combo. On Windows it's Ctrl + Shift + Del, you might need to go through menus on Mac. When you get the window, select All Time in time range, in History select everything but I would leave Active Logins and Cookies blank unless you are having problems. In Data I select Offsite Website Data but not preferences.

 

I don't know why the other browsers logged you out though.

 

But hard refresh if it immediately happens, get a fresh version of the page 🙂

[katrinka]

Thanks for all that, guys, and yes - will do! Nice having those keyboard shortcuts now, Daniel.
And it's good to know what's causing it - or causing the error message, anyway. I've gotten it before, but I never had everything go as crazy as it did yesterday!